Major Project
Emirates Post Group
📍 Emirates Post Group (UAE) 🗓 Sep 2021 – Aug 2022 👥 Team of 5 🎯 Senior Salesforce Consultant
Overview
Salesforce implementation covering customer lifecycle management and service operations for the UAE's national postal and logistics authority.
Key Highlights
- → Implemented Service Cloud for customer complaint management and SLA tracking across UAE postal operations
- → Built Experience Cloud portal for business customers to manage shipments and accounts
- → Delivered Sales Cloud customisations for corporate account management and pipeline tracking
- → Integrated Salesforce with Emirates Post core logistics and ERP systems via REST APIs
Technology Stack
SalesforceService CloudSales CloudExperience CloudApexLWCREST APIs
Focus Areas
Customer LifecyclePostal ServicesLogisticsService OperationsCorporate Accounts
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